City by the Sea · Product
Viti
“This is me — what do I need to know?”
viti (Icelandic) — a lighthouse: the fixed light that tells you where you are, and what lies ahead.
Chatbots make you ask. Viti starts from you.
A chatbot is a search engine in chat form — the user has to know what to ask, and most people don’t. Viti flips it around: you describe your situation in rough strokes, and the knowledge space sorts itself around what applies to you. A personalised, interactive FAQ that begins with who you are, not what you typed.
01 · Describe yourself
A few broad strokes about your situation — no name, no ID numbers, only the general shape of your circumstances. A privacy-safe profile: identifying data never reaches the assistant.
02 · See what applies
Every item in the knowledge space is ranked by how likely it is to apply to you — what you’re entitled to, what you need to do, what to check next. The important things surface themselves.
03 · Continue from there
The conversation picks up from your profile, not from a blank box. Ask follow-ups, refine your situation, and the ranking updates with you.
Any knowledge space where people don’t know what to ask.
Benefits, rights, obligations
Citizens rarely know which rules apply to them. Viti runs on an institution’s public content and shows each person what is likely to matter in their situation.
Policies, processes, know-how
Point Viti at internal documentation and every employee gets the same answer to a different question: “given my role and my situation — what do I need to know?”
The ranking engine
Viti is the engine that ranks Varða’s question queue by urgency and importance — the same core, pointed at your organisation’s open questions.
Viti runs on your content, live today.
If you have a knowledge space your users struggle to navigate, we can show you what it looks like when it sorts itself around them.